Shipping & Returns

Shipping

Shipping worldwide from Gargždai, Lithuania through DHL service. Orders are shipped within 2 working days after they were received. Shipping price is calculated on the checkout page based on total order weight and shipping address. Please contact info@candlecan.com for special shipping requests.

Shipping Options

DHL GLOBAL MAIL
Service is used when shipping worldwide. It only applies to orders with no more than 3 candles because of the weight limit. Price is based on total order weight and shipping address. Estimated delivery time is calculated based on the shipping address, which is seen on the checkout page.

DHL ECONOMY
Service is used when shipping to EU countries, Sweden and Norway. Price is based on total order weight and shipping address. Estimated delivery time is calculated based on the shipping address, which is seen on the checkout page.

DHL EXPRESS
Service is used when shipping worldwide. Fast express delivery. Price is based on total order weight and shipping address. Estimated delivery time is calculated based on the shipping address, which is seen on the checkout page.

Holiday Season

We would like to warn you that during Holiday season (Nov 15 – Dec 31) real delivery time can change from estimated delivery time in our page due to increased volume of orders for shipping companies. Please contact info@candlecan.com for special shipping requests.

Returns

At Candlecan.com, our goal is to make your online shopping experience as enjoyable as possible. If something should happen to your product down the road, send an email to info@candlecan.com and we can arrange a free repair.